FAQs & Polices

Shop policies

Last updated on May 23, 2016


The Copper Art Designs team is a collection of Family and Friends with a shared passion for art. Experimenting with copper artwork started as a Father’s hobby, which soon attracted the interest of his son and two longtime Family Friends. Today that hobby has blossomed into a full time exploration of copper’s potential in the modern world of art.

Creating art by etching copper is a process that dates back several centuries. Traditionally, images were engraved into metal plates and then used to make prints on paper. The copper plate in this case is more like a paint brush than a painting. At Copper Art Designs we recognize that although it may be helpful as a tool, copper makes for a much more compelling canvas.

Copper’s characteristic sheen contrasts brilliantly against deep, rustic patinas, allowing the beauty of the engravings to jump out in full detail. Couple that with copper’s tendency to oxidize and vary its appearance from warm shades of orange and deep red, to cool oceanic greens and blues, and you can begin to see the allure of this versatile material.

Copper is a medium that conducts happiness. Our work offers us an opportunity to imprint the memories and treasured images that have inspired the lives of our clients. Fixing these meaningful pieces of people’s lives in copper ensures that they will be admired for many years to come, and our combination of vintage imagery and elegant line art creates timeless compositions. Working with this precious metal is a means for us to express innovative ideas and personal creativity, and we hope the finished work serves to bring people together through a common appreciation for art.

We specialize in copper wall art, copper home and garden accents, jewelry, custom or personalized commemorative plaques, and we also offer a variety of other copper products. We take our craft seriously and work hard to ensure that you get only quality materials and workmanship. If you have an idea for something you’d like to see in copper, simply contact us and we would be pleased to discuss new projects together. Explore the possibilities of copper today.

Sincerely,
The Copper Art Designs Team
www.vbcopper.com

Payment

Last updated on May 23, 2016


We accept all payments via PayPal, credit cards, debit cards and Etsy gift cards. If you are having any issues with payment, please contact me directly. Items will not ship until payment has been received and cleared. In the event of no payment and no response via email after 48 hours, the purchase will be canceled.

Shipping

Last updated on May 23, 2016


Your order will ship to the address you choose during checkout on Etsy. To ensure no delays please double check your order and address before it is placed.

The processing time for orders is currently 10-14 working days. Occasionally a package will go out early, but please expect your order to ship 10-14 working days from your order date. On custom orders there may be some additional time and you will be notified.

Shipping prices are determined by the size of Copper Art piece, cost of our shipping boxes, mailing envelopes, supporting cardboard, other shipping supplies, as well as USPS or UPS postage.

Domestic Shipping:
We ship every 3-5 days via USPS or UPS, which means your item, should arrive 5-10 days from the purchase date. Tracking is included.

International Shipping:
We ship international every 5-7 days via UPS international, which means your package can take from 10-15 days to arrive after purchase. Insurance/tracking is not included in the price of international shipping, if you would like to add this option for your security, please contact us. Although it is unlikely, we cannot be held responsible for international packages that go missing.

NOTICE: some countries have specific customs rules, sometimes taxing merchandise coming in from abroad. The customer is responsible for paying these taxes in his or her own country.

Please don’t hesitate to contact if there are any special requests.

… — === [ Rush Orders ] === — …

We try to accommodate rush orders but we can only make guarantees on a shipment date, not a delivery date. Once the package leaves our studio, we have no control over the actual transit time.

Standard shipping method is UPS Ground (approximately 1-5 business days). However, you can purchase a shipping upgrade to Next Business Day or 2 Business Day mail deliveries once the item is in your cart.

Note that Next Business Day mail is one (1) Day delivery to most US locations and excludes Sundays and holidays.

… — === [ Additional Shipping Information ] === — …

Please ensure that you have a safe location for your order to be delivered to. We have no control over and are not responsible for stolen or damaged packages that result from being shipped to an insecure location. If a package sits outside for a long period of time or in an unsafe location, it could potentially be stolen, broken, or opened.

All shipping costs incurred due to non-acceptance are the responsibility of the buyer. Items returned will be refunded only after they arrive back to our studio safely and in the same condition they were sent, less all shipping charges.

Orders that are returned to us due to an incorrect address will not be reshipped until we hear back from you. In this case, the buyer is responsible for paying the second postage cost.

Refunds and Exchanges

Last updated on May 23, 2016


… — === [ SATISFACTION GUARANTEE ] === — …

We want you to be happy with your artwork, jewelry, commemorative piece, etc and offer a 100% satisfaction guarantee. We take great pride in the quality of the products we handcraft and offering great customer service is our top priority.

If you’re not 100% satisfied with your purchase for ANY reason please contact me and allow me the opportunity to resolve any issues or offer some solutions before leaving an unflattering review. We strive to be a five (5) star shop and want every customer to be completely satisfied and delighted with their product(s) and experience.

If, however, if you are unhappy with your art piece, please contact me within 7 days of receiving the order. If it is returned within 30 days, you will receive a full refund (excluding your return shipping).

… — === [ Custom and Personalized Copper Art ] === — …

Custom pieces (any item created with personalized text or special orders of any kind) are final sale and are non-refundable. This is because time, materials, and it being custom orders we cannot re-sell any item. An exception to this is an error made on behalf of Copper Art Designs that deviates from your original order (such as incorrect spelling of a name, quote, date, etc). Keep in mind that we will work with you and provide you a draft proof image of your custom art piece for approval before we commence the process of creating the art piece.

… — === [ Large Copper Art ] === — …

For large Copper artwork, in the event that your art arrives damaged, please contact us immediately. Please do not throw away any packaging material. We will request that you take pictures as the item will be insured. We will make arrangements to have the art picked up and a replacement will be shipped to you, or we will reimburse you for the purchase price of the piece.

Additional policies and FAQs

Last updated on May 23, 2016


Please check the shop banner or home page for important information regarding delays/vacations, sales, etc.

… — === [ Custom Copper Art ] === — …

Custom work is always welcomed! If you have an idea for something you’d like to see in copper, simply contact us at team [!at] vbcopper.com and we would be pleased to discuss new projects together.

Copper Art Designs prides itself on providing one of a kind custom copper art work and commemorative art pieces made specifically for you!

Our art work or our ability to etch your commemorative art pieces (e.g. award plaques, wedding invitations, book marks, etc.) into copper is unique due to the intricate creation process which is all handcrafted and involves designing, hand-tooling and if required some natural patinas to be applied on to the copper. Our work is hand made in a small family-owned studio in Virginia Beach, Va. In-house artisans use traditional print making and chemical etching techniques to create unique works from quality materials paying close attention to detail and professional craftsmanship.

… — === [ Our Production ] === — …

Chemically etching copper is a centuries old process by which designs are positioned on a copper plate and laid in a chemical bath that slowly eats away at the metal to form designs in its surface. Patinas and fills are then applied to accent the design. Pieces are then finalized with a protective durable lacquer or wax which provides tarnish protection as well as superior resistance to UV light, salt air environments, and most chemicals.

Due to the unpredictable nature of our process, each piece has its own characteristics that cannot be replicated. The smooth or rough textures and subtle hues are created based on elements such as weather conditions and application of specific organic chemicals applied for various durations. The etched surfaces of a finished piece will have slight imperfections giving a rustic appearance. You may see several pinholes and lifted areas on your piece. More often than not, these “imperfections” add beauty and texture to the finished piece.

Our goal is to provide you with a life-enhancing product that fits your personal style and that honors your home or office decor.

Typically on commemorative art pieces (e.g. award plaques, wedding invites, book marks, etc.) are ordered without any patina, it is in its natural copper state. After the design has been etched into the recycled copper, the Wedding invitation, Award Plaques, etc are adhered with 100% natural leather material for final presentation. We also add a special U/V protective coating and wax to guard the copper from continuing to patina. The final commemorative art pieces can then be displayed using an easel or pictured framed at your convenience.

… — === [ Copyright ] === — …

Copper Art Designs reserves all rights to its copyrights (including but not limited to: designs, images, text). None of this material may be distributed, reproduced or otherwise copied without explicit written permission from Copper Art Designs.

Due to variations between computer monitors, colors may vary slightly from what you view on your screen.

Thank you for reading our policies! As a reward, please enjoy the coupon code POLICIES27 for 5% off your purchase.